Microsoft Answer Desk – For Every Techie Who Wants a Break This Holiday From Their Family’s Computer Problems

Microsoft Answer Desk is a new 24/7/365 service from Microsoft that provides free home Windows PC support by a Microsoft Answer Tech from the comfort of your own home.   For every techie that has supports friends and family when their home PC stops functioning properly, this service may be able to offer you a much needed break this holiday season (or any time for that matter).

Answer Techs are available by phone to you on demand, 24/7 and will attempt to diagnose and resolve your PC questions during a complimentary troubleshooting session. If the Answer Tech cannot resolve your problem during that time, and one of our service offers is appropriate for you, the Answer Tech will detail an offer and provide explanation of the service and the cost.

I was skeptical at first so I tried it out over the weekend.   The first time I disabled flash in IE and then told them YouTube wasn’t working.   The tech did a remote connect, confirmed Flash was installed and then went and found that the plugin was disabled, fixed the error and back I went to looking at Nyan Cat videos.   The second time I went in with a little more tricky question asking them how I can sync my OneNote notebook to my Windows phone.   The tech walked me through the process of moving my OneNote notebook to my SkyDrive and then connecting both my phone and OneNote up to that.

I didn’t have anything world ending, but in both instances, I got a remote connect session and was not charged for support.  However, the prices are very reasonable even if you do need to pay for support.  Check it out and if you are a techie looking for a break this holiday season, maybe point your family and friends to it as a line of first defense!