New Signature

Register for Training

www.democrmonline.com

CRM Online 2011 Overview

• LIVE Wednesdays 3:00PM EST
• Audience: New to CRM Online, Business Users

Each week the Microsoft Dynamics CRM Online Technology Specialist Team hosts an one-hour overview of CRM Online, highlighting:

• Maximize end-user productivity with CRM Online + Outlook.
• Boost your marketing, sales and service performance and ROI.
• How to make the data work for you.
• Use workflow to automate activities, data updates and entire business processes.

CRM Online 2011 Administrator Overview

• LIVE Thursdays 3:00PM EST
• Audience: New to CRM Online, Power Users, Administrators

Similar to the Overview hour, this session is intended for new power users and system administrators. The goals for this hour are to:

• Learn how to customize entities (records) and attributes (fields).
• Create data relationships and lookups.
• Write workflow rules to automate business processes.
• Manage security and privacy.

Partners

ClickDimensions Automation for Microsoft Dynamics CRM empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritize the best leads and opportunities. Providing Email Marketing, Web Tracking, Lead Scoring, Social Discovery, Form Capture and more. ClickDimensions allows organizations to discover who is interested in their products, quantify their level of interest and take the appropriate actions. A 100% Software-as-a-Service (SaaS) application built on the Microsoft Windows Azure platform and built into Microsoft Dynamics CRM ClickDimensions allows companies to track their prospects from click to close.

Microsoft Dynamics CRM

Microsoft Dynamics CRM Online provides a powerful and easy-to-use customer relationship management (CRM) solution delivered online (via the cloud), to help organizations improve marketing effectiveness, boost sales, and enrich customer service interactions quickly and cost-effectively.

Its natural user experience and simple deployment encourage quick and seamless adoption by users. Also, it operates like and integrates with widely familiar Microsoft Office products – including Microsoft Outlook.

Benefits Include

• Microsoft Dynamics CRM works directly with Microsoft Office 365 to boost productivity and support collaboration in an "always on" online environment.
• It fits your budget while giving you all the benefits of full-featured CRM.
• It's customizable, flexible, and can scale on demand, so it's adaptable to your evolving business. Plus it gives you access to hundreds of partner-developed applications to meet business needs via Microsoft Dynamics Marketplace.

Select Microsoft Dynamics CRM Online Capabilities